Associate Operations and Admin Officer at 21Search Limited

Job Summary

• We are seeking a highly organized and detail-oriented Operations and Admin professional to join our team. The successful candidate will be responsible for operation and administrative arm of the business, ensuring the smooth day-to-day running of the business, and contributing to the overall efficiency and effectiveness of our operations.

Key Responsibilities

• Provide administrative support to the operations team, including preparing reports, documents, and presentations.
• Coordinate and manage the day-to-day activities of the operations team, including scheduling and dispatching
• Maintain accurate and up-to-date records and databases, including customer information, shipment details, and inventory levels.
• Handle customer inquiries and resolve any issues or concerns in a timely and professional manner.
• Assist in the planning and coordination of logistics operations, including route planning, scheduling, and resource allocation.
• Monitor and report on key performance indicators (KPIs) and metrics
• Identify areas for improvement and implement process improvements to increase efficiency and reduce costs.
• Collaborate with other departments, including HR and finance, to ensure alignment and effective communication.
• Ensure that invoices are sent out as stated in our contracts and ensure on time collections.
• Responsible for managing the procurement unit.

Requirements

• A Degree in Business Administration, Logistics, or a related field preferred.
• At least 3 years of experience in an operations or administrative role, preferably in a a group of companies/corporate environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Experience with data analysis and reporting tools, such as Tableau or Power BI.
• Knowledge of logistics operations.