Associate Manager, Strategic Communications & Knowledge Management at DAI

Knowledge Management & Strategic Communications Unit Objective 

• The Strategic Communications unit objective is to deliver DAI’s strategic message and brand identity to all internal and external audiences, designed to influence perception and create visibility and favorable relations with stakeholders such as clients, partners, beneficiaries, shareholders, employees, media and regulators for information exchanges that build our brand and lead to new business and development impact.
• Through Knowledge Management the unit will deploy culture, processes and technology to foster learning, improve efficiency, increase productivity of employees and be readily available for business purposes such as decision making, and value creation .

Role Objective

• The Associate Manager, Strategic Communications & Knowledge Management will provide inputs and operation support to the implementation of the DAI strategic communication, knowledge management, and learning portfolio.
• In line with the knowledge management & communications strategy, he/she will work under the guidance of the Head of the unit and a multidisciplinary team to produce high impact deliverables – such as newsletters, case studies, discourse events, websites, knowledge sharing events, social media, online resource platforms, media products, and media campaigns – that are relevant for project teams, employees and clients.
• The Knowledge Management and Strategic Communications Associate Manager will provide inputs into the development of strategies processes, and initiatives to improve business development, corporate services and program delivery.

Responsibilities and Competencies

Corporate Office Responsibilities

• Knowledge Products: ability to write analytical reviews, evidence-based opinion pieces, success stories, case studies, resources, guides and toolkits.
• Branding: understand DAI brand and how to use visual elements.
• External & Internal Communications: support the development of internal & external newsletter.
• Learning: support the engagement of partners and learning champions to lead the coordination of learning activities.
• Website Management: Identify and curate technical content for the DAI website in collaboration with Bethesda office Corporate Communications unit.
• Social Media: develop the monthly social media calendar and curate content for publishing
• Employee Engagement: Support the development of tools and initiatives to engage employees and improve performance.

Programme Delivery Responsibilities:

• Billable Work: undertake billable project work in proven areas of expertise for various clients including external clients, projects and DAI Business units.
• Quality Assurance: maintain quality and ensure DAI’s standards for all externally shared products are met for products such as reports, leaflets, event posters, newsletters, social media.

Business Development Responsibilities:

• Strategic Communication: implement strategies to increase visibility and brand credibility among target audiences to support Business Development positioning.
• Discourse Events Support: conceptualize, plan, manage, and execute successful knowledge sharing events including roundtables, seminars/webinars, workshops, conferences, and peer learning sessions.
• Other duties as specified by the Head, Strategic Communication & Knowledge Management

Qualifications and Person Specifications

• A Master’s degree in a Humanities course such as Mass Communications, Literature, Law, knowledge management or a relevant field from a top university.
• 5-7 years of work experience with steadily increasing responsibility with at least 3 years of them in international development in research & analysis, communications, or knowledge management roles.
• Intermediate graphic design and video editing skills, including the ability to use adobe design suite.
• Good qualitative and quantitative research skills and the ability to deliver technically rigorous documents.
• Professionalism and demonstrated experience working effectively with project teams.
• Excellent oral and written communication skills, including the ability to synthesize large amounts of information, and repurpose messages for different audiences.
• High attention to detail and commitment to high-quality work.
• Cross-cultural competence, comfortable engaging in a global firm, a proven ability to work across multiple business functions and proficient at managing stakeholders.