Associate Manager, Business Analysis at eHealth Systems Africa

Purpose of the Position

• The Software Engineering Department at eHealth Africa designs and maintains digital health solutions that strengthen healthcare systems across Africa. We develop innovative platforms such as eHA Care, LoMIS, and PlanField, and collaborate with partners to optimize tools like EMID and VaxTrac. Our diverse team—software developers, QA, UI/UX, DevOps, and AI engineers—builds secure, scalable systems tailored to public health needs. We prioritize real-world impact, user-centric design, and integration with health programs. The department also contributes to local tech talent development through the eHA Academy and provides career growth opportunities within a supportive, innovative environment.
• The Associate Manager, Business Analysis supports the leadership of the Business Analysis function within the Software Engineering Department. This role bridges strategy and execution by coordinating large-scale business analysis efforts, guiding junior analysts, and ensuring alignment between technical delivery and organizational priorities. The Associate Manager contributes to shaping digital health solutions, optimizing processes, and improving the efficiency and impact of health programs across Africa.

What you’ll do

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

Leadership & Oversight

• Support the Manager/Senior Manager in defining and executing the vision for the business analysis function.
• Supervise and mentor junior business analysts, ensuring quality outputs and professional growth.
• Coordinate requirements gathering, solution design, and documentation activities across multiple projects.

Solution Analysis & Delivery

• Lead requirements elicitation, process modeling, and stakeholder engagement sessions.
• Ensure business needs are translated into functional and technical specifications.
• Contribute to system design reviews, solution validation, and user acceptance testing.
• Maintain traceability of requirements through implementation and project outcomes.

Stakeholder Engagement

• Facilitate collaboration between product teams, engineering, public health program leads, and external partners.
• Develop stakeholder engagement plans that address organizational, technical, and cultural dynamics.
• Provide timely and clear communication to leadership on project progress, risks, and issues.

Governance & Reporting

• Support the development of standards, templates, and frameworks for business analysis practice.
• Prepare business cases, requirements documentation (BRDs, user stories), and impact assessments.
• Provide project performance insights and contribute to continuous improvement initiatives.

Who you are:

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Analytical Thinker – Skilled in dissecting problems, designing solutions, and applying structured approaches to analysis.
• Emerging Leader – Able to guide, mentor, and coordinate analysts while contributing to team capability-building.
• Collaborative Facilitator – Strong at building consensus and aligning diverse stakeholder needs.
• User & Impact Focused – Dedicated to ensuring that solutions serve users effectively and deliver measurable value.
• Agile Practitioner – Comfortable working in iterative, fast-paced digital environments.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Information Systems, Public Health Informatics, or related field. Master’s degree preferred.
• 5–7 years of relevant experience in business analysis, product management, or systems roles, ideally in NGOs, healthcare, or technology sectors.
• Prior experience coordinating or mentoring business analysts.
• Strong proficiency with modeling tools (BPMN, UML), wireframing tools (Figma, Balsamiq), and Agile tools (Jira, Confluence).
• Demonstrated ability to work in multi-stakeholder, multi-disciplinary project environments.

Certifications and Licenses

• ECBA, BCS, CBAP certification or its equivalent