Associate Field Manager at GiveDirectly (GD)

• The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The AFM will manage the Field Officers (FOs) for the Flood Anticipatory Project in Kogi State.
• The AFM will own day-to-day management of their team, including: daily work planning and team management; tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement.
• The AFM will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges.
• The role will be rewarded for exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.

Level: Associate Manager

What you'll do:

Field management

• Coordinate intermittently with field officers to align plans for the week and solve identified field challenges.
• Coordinate team approach for village surveys to maximize efficiency and productivity.
• Track FO productivity and quality of service, including reviewing operational reports each week; discussing team and individual performance with FOs weekly; being responsible for course correction if metrics are slipping
• Keep senior management informed of key risks to work around (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
• Meet with Program Manager at least once per week to discuss any adjustments to work plans / other subsequent sprints for the week

Data collection and process improvement

• Collect surveys 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement
• Vet new versions of surveys, including impact on field-staff productivity, and recommend survey improvements as necessary (e.g., potential process gaps)
• Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the Program Manager/Humanitarian Managers

Quality control

• Monitor and ensure quality control when the field staff conduct surveys
• Periodically check and review FO data collection in the field and coach staff to correct any issues observed
• Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)

Field Officer management and development

• Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g., ambiguity around potential impostor)
• Exercise judgment and escalate recurring issues or questions to the Program Manager
• Coach FOs who are underperforming and provide disciplinary measures when necessary
• Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
• Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
• Conduct monthly performance check-ins with direct reports and annual performance reviews

Administration

• Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
• Ensure timecards are accurately and timely submitted
• Process leave requests so as not to conflict with work planning and operations
• Resolve miscellaneous equipment requests
• Participate in a weekly field management forum to solve problems and collaborate on work planning

Other

• Conduct interviews for new FOs (after initial screen from Manager). Recommend potential hires to Program Manager for final approval
• Provide initial training to newly hired FOs and ongoing professional development to staff
• Participate in meetings with district, sector and cell officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
• Assist Program Manager with communicating and executing new projects / pilots / technologies (e.g., software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
• Assist with response to "crisis" events (e.g., refusal spikes, government shut-down, coordinated fraud, etc.)
• Promote effective team culture by encouraging recognition of positive achievements, planning team events and other team-building initiatives

What you'll bring:

• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve
• Bachelor's degree in a relevant professional field
• Must be fluent in at least 1 of the local languages spoken in Kogi State (Igala, Igbira). Hausa & Pidgin English will be an added advantage.
• At least 4 years of Previous experience in a management position desirable (NGOs, banking, ICT, government). Previous working experience in humanitarian response or poverty reduction is a plus.
• Working proficiency in English with excellent communication skills
• Exceptional leadership ability with demonstrated success in motivating and developing junior staff
• Exceptional ability to solve complex operational challenges in the field
• Positive attitude, strong work ethic, and team-player mentality
• Strong interest in being the engine of the day-to-day field work
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
• Strong relationship building skills and the ability to represent the organization effectively to external parties
• Analytical and technical skills, including intermediate proficiency with Microsoft Excel

Compensation

• At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff's total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.