Associate Director, Business Management and Operations at First Excelsia

Industry: Marketing & Communications
Our client, a leading player in the Marketing & Communication industry is seeking to hire a competent, well networked, and intelligent Business & Operations Director to oversee the functions of its business operations, client engagements, and the management of the departments in the organization.
The preferred talent for this position must have solid career experience in Marketing & Communications, Business Operations, Brand Management, and Client Retention. The role holder will be responsible for the supervision of the organization’s clients’ accounts, the design, development, and deployment of business strategies that focus on revenue generation, ensuring operational & regulatory compliance, and overseeing the implementation of optimal business processes.
Job Description:

• Oversee the workflow and the full function of the inter-departmental linkages
• Build and maintain a profitable business framework by working with other Heads of Units to deploy appropriate resources to achieve a high profitability ratio.
• Identify new business opportunities that will focus on revenue generation
• Develop efficient processes and procedures to guide excellent operations and service delivery.
• Ensure the effectiveness and efficiency of business operations
• Provide collaborative efforts to team members and ensure strong synergy with all Heads of Units
• Provide well researched and professional advice for the organization and its clients
• Closely monitor project planning and project execution to ensure processes and procedures are duly followed.
• Provide support on Recruitment and Administration decisions and oversee the management of internal staff and vendor portfolio.
• Work closely with the Accounts department to optimize running costs and ensure minimum or zero cash flow issues are recorded.
• Coordinate the development of project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Oversee customer support processes and organize them to enhance customer satisfaction
• Build and strategically manage relationships with the organization’s stakeholders, clients, and prospects.

Person Specification

• Minimum of 7-10 years experience as a Business and Operations executive (or in similar roles) and with at least 4 years spent in an executive management position.
• Minimum of a Bachelor’s Degree in Business Administration or related disciplines from any recognized institution
• APCON Certification is highly preferred
• An MBA/M.SC., will be an added advantage