Assistant Store Manager at eRecruiter Nigeria

Key Responsibilities:

Customer Service

• Ensure that all policies and processes are aligned to ensure customer service experience is maximised.
• Ensure that POS is effectively operated.
• Ensures a seamless operating process between the Store and all product offerings to ensure the customer experience is professional and efficient

Specific Key Performance Measurement/Indicators

• Customer survey results. Minimum 95% satisfaction
• Internal and external customer feedback. Minimum 95% positive feedback

Sales Target

• . Support  the Store Manager to ensure that the store is effectively managed and key deliverables are achieved.

Specific Key Performance Measurement/Indicators

•  Sales performance figures available. 100% achievement.
•  Store achieves sales targets. 100% achievement

Finance and Accounting

• Provide input on the store budgeting process.
• Ensure budgets are adhered too.
• Oversee cash up process, to ensure all monies balance.
•  Investigate and take action on any discrepancies.
• Implement corrective action to eliminate future errors.
• Oversee daily banking, reconciliation, verification and daily reporting.
• Ensure that all bank related problems are solved.
• Ensure accurate management of and adequate amount of petty cash.
• Preparation and management of stock takes.
• Ensure audit results are as per required standard.
• Serves as trusted partner providing support on administrative and business management activities.
• Ensure that all daily, weekly and monthly admin related activities are done timeously and accurately.

Specific Key Performance Measurement/Indicators

• Effective budgeting process. 100% compliance.
•  Head office team feedback. 100% positive.
• Financial performance - 100% achievement of budgets
• Audit results. 100% compliance. 0% discrepancies.
• 100% adherence to SOP
• 100% compliance and 0% discrepancy

Stock Management

• Ensure correct volume and mix of stock.
•  Ensure the accurate GRV of stock and re-con.
• Ensure accurate stock takes.
• Signs off stock discrepancy report
• Manage stock cycle, issuing to consultants and returning to suppliers.
• Oversee the movement of repair stock, with weekly reporting and documented escalations as per SOP.
• Oversee stock discrepancy report Ensure that all OBF’s debit notes and credit notes are handled as per SOP.
• Manage end of line and redundant stock in line with SOP.
• Provides feedback on fast and slow movers in supplychain.
• Managing stocks reports third party vendors.

Specific Key Performance Measurement/Indicators

• Actual sales versus forecast. 100% achievement
• Stock mix and availability. 95%
• Correct stock levels. 95%
• GRV discrepancies investigated and resolved.
• DailyStore audits. 100% compliance and 0% discrepancy.
• Procedural compliance . 100% compliance -Daily.
• Stock loss percentage to be 0%.
• Compliance policy and procedure. 100% compliance. Daily.
• Stock ageing as per stock ageing policy. >90 days stocks less than 15%.
• Up to date asset registers and reporting as per SOP . Daily. 100% compliance.
• Stock discrepancy reporting -Daily

Human Resources

• Assist the store manager with rostering of permanent and non permanent staff in accordance with set policy;
• Ensure accurate record of time and attendance in place.
• Ensure all HR related documentation is submitted to the HR administrator timeously and accurately.
• Ensure that all new employees received the relevant on boarding and training.
• Assist in conducting performance management appraisals in line with policy for all direct reports.
• Ensure that all admin employees understand their KPA’s, deliverables and standards.\Contingency plans in place for key admin functions within the store.
•  Assist in the attraction and recruitment of admin related employees.

Specific Key Performance Measurement/Indicator

• Contingency plans in place
• Attendance record. Daily.
• Staff rosters. Daily.
• Casual wages. Monthly
• Productivity levels. 100% output.

Operations

• Investigate and resolve discrepancy reports.
• Ensure adequate consumables for effective operation.
• Liaise with all third-party service providers in conjunction with the store manager.
• Ensure that all security and operational equipment is operational and compliant with legislation.
• Manage payments and sales reports for third-party vendors on SOR terms.
• Ensure availability of the latest version of SOPs for all Store Operations matters.

Specific Key Performance Measurement/Indicator

• No breach of safety or security procedures.
• APR audit
• Stock loss % to be nil
• Feedback from security providers.

Policies and Procedures

•  Monitors compliance to all policies and procedures and gives recommendations on improvements.
• Assists in the development of SOP’s.
•  Implements procedural and policy changes to improve operations.
• Ensure effective execution and adherence to all policies and procedures.
•  Make recommendations on system improvements.

Specific Key Performance Measurement/Indicator

• Audit reports. 100% compliance. 0% deviations.
• Head Office Feedback. 100% positive feedback.
• Assessment tracking reports. Monthly

Requirements & Core Competencies

• Minimum of 5 years administration management experience in a fast paced target driven environment that focuses on effective execution of systems, processes, stock handling and exceptional customer services.
• This person is someone who is highly sales driven and excited to provide best backend and onsite support for the offline store business to run smooth.
• Someone who is consistently diligent in everything they do from processing orders, informing customers of the status of their delivery, making sure all the administration is accurate and always looking at ways to improve the service levels of the offline store.
• Willingness to learn ERPs and other business related software.
• Firm belief in serving internal as well as external customers.
• Organized,Excellence in Service Delivery
• Great communicator: Exhibit excellent interpersonal skills and ability to communicate effectively, efficiently and clearly with both clients and co-workers in challenging situations.
• Problem Solving skills,General Administration skills
• Excellent understanding of Excel
• Eye for detail