Assistant SPA Manager at VSP Botanics

About the Job

• We are looking for a Spa Manager to Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
• As the manager of the spa, he/she would play a very important role in the day to day operations of the SPA, Should strive to maintain and motivate the entire SPA team, and also able to create a culture of care and service excellence among employees.
• Able to develop and implement SPA operational goals, policies and procedures. Additionally responsible for leading the efficient and effective Spa operations including short and long-term strategic planning.

Duties and Responsibilities

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Develop and maintain retail product program.
• Ensure all dealings with guests at the spa meets or exceed the operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the guest experience is relaxing and in accordance with the company's standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Ensure that the Spa team adhere to all company operational and service standards.
• Ensure that spa department follows business conduct and ethics.
• Ensure that spa department follows company's policies and procedures including health, hygiene, emergency and Fire prevention.
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
• Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
• Ensure that all stock and cash items are kept safely under lock and key.
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to promote and sell spa programs to groups, conference guests walk-in etc.
• Able to upsell the spa and wellness programs.
• Able to implement and monitor up-selling strategies to maximise spa operational revenue.
• Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
• Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
• Responsible to develop strong product quality and treatment measures.
• Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
• Responsible for the department training plan and conduct hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Responsible for spa employee’s weekly duty schedules and staff duty charts.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
• Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
• Prepare annual budget and business Plan to ensure Spa operation is adequately represented.
• Recruit and train Spa employees.
• Monitor and review Spa employee’s performance regularly and provide required guidance.
• Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
• Gather information and remain fully informed of local and international trends in Spa operations.
• Perform a regular inventory of Spa par levels for retail and operational stocks.
• Raise store requisitions of all retail and operational items as and when required.
• Perform any other duties that management may reasonably require.

Education

• Bachelor's Degree in Business Administration or Degree / Diploma in Hotel / Hospitality management is a plus but not mandatory.

Experience:

• 2 to 5 years of experience as a Spa Manager in a luxury hotel or a well established SPA brand.

Prerequisites:

• Passionate about the Spa world.
• Willing to deliver the best service and experience to our guests.
• Demonstrated strong leadership, team, and communication skills are essential.
• Strong working knowledge of MS Office Suite.
• Strong working knowledge of Spa, Membership and recreational software.