Assistant Showroom Manager at Apata & Ascott Limited

Job Description

• We are recruiting for one of our clients to fill the role of Assistant Showroom Manager to assist the Showroom Manager in the day to day operations including planning, administration and general management issues, which include supervision of sales staff, marketing and merchandizing, logistics, inventory and warehouse operations, to ensure that the highest levels of customer service are given at all times.

Key Responsibilities

• Maintaining the brand image to the highest standards
• To ensure that the showroom and all displays are neat and tidy at all times
• To ensure that all window displays are executed on time
• Responsibility for display of all marketing items
• To ensure that customers are extended the highest levels of customer service at all times.
• To deal promptly with Customer complaints
• Assists in responding to and dealing with customer communication by email, fax and telephone
• To assist the Showroom Manager in ensuring that sales targets are achieved, if not exceeded.
• To maximize sales opportunities
• Assists in implementing internal controls relating to financial and retails operations, and reviews and recommends revisions and improvements, as needed.
• To assist with the financial reporting, budget and sales forecasting
• Involve in the preparation of all costing for retail items
• Involve in the selection until the delivery of the orders from the Suppliers
• Plans and monitors the storage, delivery and dispatch of orders
• Oversees stock control and processing orders
• Ensures quality, delivery budget and environmental objectives are met
• Keeping stock control systems up to date and involve in annual stock taking
• Plans future capacity requirements and oversees various inventory items to determine what is selling, what is not selling and which ones are selling out and need to be re-ordered.
• Determine if a certain manufacturer gets frequent complaints, thus warranting a switch to a similar provider.
• To assist in the review systems on an ongoing basis to improve efficiency and service levels
• Liaise with trades persons as and when required.
• Submits regular reports and on a daily, weekly and monthly basis
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely
• Involve in business development activities such as research, feasibility studies, project presentation, etc.
• Represents the company in trade fairs, regional meetings, business meetings with suppliers, auditors, banks and franchisors.

Requirements

• HND or Bachelors’ Degree in any related field
• Minimum of 3 years of directly related job experience managing the daily showroom operations with a thorough understanding of sales, inventory and warehousing, logistics, marketing, and customer relations with very high customer service standard
• Ability to work in a high paced environment and to multitask
• Exceptional communicator both written and verbal
• Proven sales and customer satisfaction record
• Familiarity with local and international market
• Highly organized and able to work in a busy retail environment
• Analytical thinker with strong numerical abilities
• Creative Innovator – committed to constant improvement
• Determination and drive for results
• Diligent and conscientious
• Team player/commitment to group goals
• Honest and trustworthy
• Respectful
• Possess cultural awareness and sensitivity
• Flexible
• Demonstrate sound work ethics