Assistant Shift Manager at Jibs-Ray Nigeria Limited

Job description

• Organizing schedules and producing shift rotas
• Working with the HR department to implement Staff incentive
• Ensuring reports are sent to appropriate channels as at when due.
• Develop plans and tactics to achieve and exceed daily sales targets
• Provide individuals with development training to maximize their skills
• Ensure front counter procedures are being used consistently by all staff
• Seek and suggest ways to reduce waste and operational costs of the restaurant
• Ensure orderliness among staff and ensuring all staff are executing their duties on time and that all Staff including new ones are in compliance with company policies
• Monitor Inventory to ensure that food supplies and restaurant essentials are adequate
• Develop and implement methods of improving customer satisfaction through excellent service
• Oversee the general activities of the restaurant during your shift and proper handover to the next shift.
• Manage absence and disciplinary issues, and escalate to the Human Resources department.
• Resolve customer’s complaints professionally and review customer’s surveys
• Maintaining food quality standards by ensuring products delivered from the production floor are in line with the company's standard
• Oversee food production, storage and presentation to ensure compliance with food, hygiene, health and safety regulations/guidelines.
• Training staff to follow restaurant procedures, and champion learning and development training to improve team productivity and maximize their skills
• Keep abreast of local competition and develop plans to retain customers by managing the implementation of local sales-building programs through constant promotion and marketing.
• Assisting the Managers in carrying out other duties as delegated