Assistant Restaurant Manager at E'sorae Luxury

Job Description
Operational Efficiency:

• Oversee the opening and closing of the bistro as per the appropriate time of your shift
• Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
• Follow up conclusively on external order deliveries to customers.
• Pertinent information to the staff, such as house count and menu changes should be communicated promptly
• Communicate with guests and colleagues using a positive and clear speaking voice.
• Work with the facility team to ensure up-to-date maintenance on all Bistro equipment.
• Advise improvement measures that helps maintain consistent quality service.
• Advise strategies for improving our customers’ dining experience.
• Identify and advise areas in which the Bistro can decrease its operational costs.

Business Development:

• Work with the Bistro Manager to support revenue generation efforts.
• Train staff members on ways to cross-sell and up-sell products and offerings to customers.
• Support budget implementations to ensure revenue are met with marginal cost implications.

Compliance:

• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Oversee our kitchen staff’s compliance with all health code and sanitation requirements.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Ensure that all policies and procedures are followed by the team.
• Ensure that the floor team members, including you, are appropriately dressed at all times.

Food Safety and Hygiene:

• Ensure that kitchen and Bar staffs have the complete PPE on during work (PPE include, hair nets, nose masks etc)
• Ensure daily cleaning and sanitization of the environment in and around the Bistro.

Customer Experience:

• Provide exceptional customer service and lead your team to do same.
• Follow up with customers to get feedback on dining experience.
• Maintain an up to date database of customers on a daily and monthly basis. (Database should show, on a monthly basis, returning customers, new customers and inactive customers).
• Respond to customer complaints quickly and resolve them effectively.
• Send “Thank You” emails to customers after they leave (with a link to leave a review).
• Ensure that customer review is not less than a 4 star rating.

Job Requirements

• Candidates should possess relevant qualifications.
• Minimum of 2 years work experience.