Assistant IT Manager at Elvaridah

Job Summary

• The Assistant IT Manager supports the IT Manager in overseeing all aspects of the hotel's technology infrastructure. 
• This includes maintaining hardware, software, and network systems, ensuring data security, and supporting hotel staff and systems to deliver smooth operational performance and guest satisfaction.

Key Responsibilities

• Assist in managing and maintaining hotel IT systems including PMS (Property Management System), POS, telephone systems, internet, CCTV, and door lock systems.
• Provide timely technical support and troubleshooting for both front-of-house and back-of-house operations.
• Ensure network security and data integrity through regular monitoring, backups, and compliance with security protocols.
• Coordinate with vendors and service providers for IT-related equipment and services.
• Assist with IT inventory management, including procurement, installation, and lifecycle management of hardware and software.
• Support the implementation of new systems and upgrades, ensuring minimal disruption to hotel operations.
• Monitor and maintain the hotel's Wi-Fi systems for guest and internal use.
• Train staff on basic system usage and IT protocols to improve overall efficiency.
• Ensure compliance with corporate IT policies and procedures.
• Maintain accurate documentation of IT systems and configurations.

Qualifications

• Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2-3 years of IT support or system administration experience, preferably in the hospitality industry.
• Strong knowledge of Windows server environments, networking, and hotel-specific systems (e.g., Opera, MICROS, etc.).
• Familiarity with data protection regulations and cybersecurity best practices.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and handle multiple tasks efficiently.

Working Conditions:

• Hotel environment - may involve irregular hours, including weekends or holidays as needed.
• May require on-call support.