Assistant ICT Officer at Africa RE

Responsibilities

• The successful candidate shall assist in efficiently managing the ICT assests with the objective of implementation of new technologies and tools, satisfaction of business users through a speedy and reliable support, maintenance and troubleshooting assets, recording and safeguarding equipment.
• He/She shall be able to advise on best options in purchasing and maintaining devices, tools and documentation.

Mission:
The successful candidate would be responsible of but not limited, the following missions:

• Review new technologies to improve collaboration, productivity and adoption, Help desk operations.
• Telecom infrastructure management
• Preparing the technical environment
• Defining preventive and corrective maintenance procedure
• Play an advisory role in the technology trend and direction

Duties/Job Details
The duties of the of Information & Communication Technology Officer shall comprise, amongst others, the following:

Engineering and Provisioning:

• Engineering of SA-related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as supports infrastructure, applications or Asset Management applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.

Operations and Support:

• Perform regular security monitoring to identify any possible intrusions.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance:

• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to the management.

Academic Qualifications
Minimum Qualifications and Experience:

• Bachelor’s Degree or Equivalent in Computer Science/Information Technology/relevant field
• Minimum of 3 years of relevant work experience in IT support/operations role
• Additional relevant professional IT qualifications, will be an added advantage.

Additional Requirements:
Applicants must also be:

• Fluent in English and working knowledge of French will be an added advantage;
• Nationals of Members state of Africa Re;
• Not more than 36 years old.

Main Competencies:
Main Competencies Required For This Position:

• Good planning skills and Strong work ethics;
• Strong interpersonal and communication skills;
• Ability to work without close supervision and within established timeframes;
• Good knowledge of ICT environment and operations
• Good knowledge of Microsoft environment and collaboration tools (O/S, Office 365, Azure, security, etc)
• Good knowledge of Oracle environment, Linux environment
• Good knowledge of Network administration, security and compliance
• Good knowledge of Telecommunication equipment
• Good knowledge of communication gadgets (tablets, cell phones and peripherals)
• Ability to relate with people from different cultures and across boundaries
• Ability to easily identify issues and resolve within an acceptable time and quality
• Demonstrated teamwork skills;
• Proven capacity to work well under pressure;
• Strong client service orientation with an openness to feedback and new ideas;Good skill in reporting and communicating with team members and supervisors.

Salary & Benefits
The successful candidate shall have the following benefits:

• Competitive Basic Salary on the Corporation’s Support Staff Grade Level
• Competitive Basic Salary on the Corporation’s Support Staff Grade Level
• Variable pay (Annual Performance Bonus)
• Joint contribution to the Provident Fund (7% of the basic salary paid by staff and 14% by the employer)
• Children education subsidy for each child up to 26 years (maximum 4 children)
• Medical cover for staff and immediate family;
• Housing Allowance