Assistant I.T Officer at Bedmate Furniture

Job Summary 

• Basic troubleshooting fordesktops, laptops, printers, emails, and account/password issues.
• Help registernew staff on attendance machine, email accounts, and required software; keep records of logins and assets.
• Report serious issues to the main IT person, assist with updates, backups, and simple maintenance tasks.
• Write simple guides for common problems and how they are resolved (with screenshots where possible).
• Update lists of devices, software licenses, admin logins (in a secure file), so knowledge is not only with one IT staff.
• Assist the main IT staff on projects so that if they leave, there is at least one trained backup.
• Assist with designs, captions, copyand reels for platforms like Instagram, Facebook, TikTok.
• Ensure consistent posting of promotions, new products, announcements, and events according to a weekly plan.
• Edit simple images and short videos suitable for social media, following the brand style and colours.
• Respond to inquiries or route them to salesrep, after sales and management, and note common questions or complaints.
• Check basic anlyatics (reach, likes, saves, clicks, followers) and prepare simple weekly or monthly reports.
• Note which posts do well and propose content ideas or small campaigns to grow engagement and followers.

Requirements and Qualifications

• Bachelor's degree or HND in Information Technology, Computer Science, or related field.
• Proven experience in IT support or administration.
• Strong technical knowledge of computer hardware, software, and networks.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems, such as Windows, Linux, and macOS.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Skills Required:

• IT support
• Hardware and software troubleshooting
• Network administration
• Security management
• IT policies and procedures
• Project management
• Communication
• Problem-solving
• Attention to detail
• Technical documentation.