Assistant Housekeeping Manager at Philban Consulting

Job Summary

• The Assistant Housekeeping Manager supports the Housekeeping Manager in the effective management of all housekeeping operations.
• The position is responsible for maintaining exceptional standards of cleanliness, hygiene, guest service, productivity, and departmental performance while providing leadership, training, and operational support to the housekeeping team.

Key Responsibilities

• Assist the Housekeeping Manager in planning, organizing, and managing daily housekeeping operations.
• Supervise housekeeping supervisors and ensure effective management of housekeeping attendants and support staff.
• Review daily occupancy, arrivals, departures, VIP movements, special requests, and operational priorities.
• Coordinate room assignments and staffing levels according to business requirements.
• Conduct regular inspections of guest rooms, public areas, back-of-house areas, linen rooms, and other assigned areas.
• Ensure that all rooms and public areas consistently meet the property's cleanliness, hygiene, presentation, and maintenance standards.
• Monitor room status and ensure timely communication with Front Office.
• Assist in developing and implementing departmental SOPs, cleaning schedules, checklists, and quality standards.
• Coach, train, and develop housekeeping supervisors and attendants to improve service quality and productivity.
• Monitor employee attendance, performance, grooming, discipline, and adherence to company policies.
• Assist with recruitment, onboarding, performance evaluations, disciplinary processes, and staff development where required.
• Monitor departmental inventories, including linen, amenities, cleaning chemicals, guest supplies, uniforms, and equipment.
• Assist with budgeting, cost control, purchasing, and effective utilization of housekeeping resources.
• Monitor chemical usage and ensure appropriate storage, handling, and disposal procedures.
• Coordinate with Engineering/Maintenance regarding room defects, preventive maintenance, repairs, and out-of-order rooms.
• Work closely with Front Office to prioritize room cleaning and ensure efficient room turnaround.
• Coordinate with Laundry, Security, Food & Beverage, and other departments on operational matters.
• Handle escalated guest complaints and housekeeping-related service recovery issues professionally.
• Ensure proper implementation of lost and found, key control, guest privacy, and security procedures.
• Monitor health, safety, sanitation, fire prevention, and environmental standards within the department.
• Support inspections, audits, quality assurance programs, and management reviews.
• Analyze housekeeping performance indicators such as productivity, room turnaround, guest feedback, supply consumption, and departmental costs.
• Prepare and review housekeeping reports and provide relevant operational information to the Housekeeping Manager.
• Act on behalf of the Housekeeping Manager when required.
• Assist in planning deep-cleaning, preventive maintenance, seasonal projects, and special events.
• Ensure departmental policies and company standards are consistently implemented.
• Perform other duties assigned by the Housekeeping Manager or General Manager.

Qualifications and Experience

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
• 3–5 years of housekeeping experience, preferably within a hotel or upscale hospitality environment.
• Previous supervisory or management experience in housekeeping is required.
• Strong knowledge of hotel housekeeping operations, room standards, hygiene, laundry, linen control, and cleaning procedures.
• Good knowledge of health and safety requirements.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in basic computer applications and hotel/property management systems is an advantage.
• Ability to work flexible hours, including weekends and public holidays.

Key Competencies:

• Leadership and people management
• Operational planning
• Quality assurance
• Guest service excellence
• Cost and inventory control
• Problem-solving and decision-making
• Staff training and development
• Communication and coordination
• Attention to detail
• Performance management
• Professionalism and integrity
• Ability to work under pressure