Assistant General Manager at Goldplates Feast House

Job Summary

• The Assistant General Manager (AGM) supports the management and performance of multiple QSR outlets, ensuring operational excellence, profitability, customer satisfaction, and compliance with company standards.

Key Responsibilities

• Oversee daily operations across assigned outlets.
• Ensure compliance with SOPs, food safety, hygiene, and brand standards.
• Supervise and support Outlet Managers and teams.
• Monitor sales, costs, inventory, and overall outlet profitability.
• Conduct regular outlet visits, audits, and performance reviews.
• Handle customer complaints and drive service excellence.
• Support recruitment, training, scheduling, and staff development.
• Monitor stock levels and minimize wastage and losses.
• Prepare operational and performance reports for management.

Requirements

• Minimum of 5 years’ experience in QSR, restaurant, or hospitality management.
• Experience managing multiple outlets is an advantage.
• Strong leadership, communication, and problem - solving skills.
• Proficiency in Microsoft Office and operational reporting.

Confidentiality:

• Maintain confidentiality of all company, employee, customer, and financial information.
• Ensure compliance with company policies regarding data protection and business operations.