Assistant Admissions Team Lead at Stresert Services Limited

JOB OVERVIEW

This is a full-time role based in the Admissions Directorate. The post  holder will support the Team lead with implementing the Strategic Objectives of the Admissions Directorate of the School.  This will include but not limited to student selection, on boarding students and implementing and overseeing the admission process while also providing direction and support to colleagues. The post holder may be required to work extra hours  including some weekends during peak or busy periods.

The Admissions Directorate is responsible for developing, and implementing strategies to attract candidates from Nigeria  and around the world, reviews applications and admits students into the SPPG.

JOB PURPOSE

• Implementation and actualization of the Strategic Objectives of the Admissions Directorate.
• Drive the actualisation of the successful admission of yearly enrollment target.
• Responsible for the development and implementation of processes and policies around program marketing, application management, and student onboarding.
• Monitor and evaluate students' experience during and after the admission process,

KEY RESPONSIBILITIES

Strategic Leadership:

• Develop and continuously improve standard operating procedures across key functional areas within the  full admission cycle: Application Screening; Interview Management; Application Processing; and  Candidate Onboarding.
• Steering the activities of the Admissions Team members and guiding the strategic direction of the broad  Admissions Directorate in line with the organisation's overarching corporate objectives by continuously interfacing  with applicants to solicit feedback on the admissions process for improvement and gathering of business  intelligence.
• Contribute to the development and joint implementation of the organisation's market entry strategy for new  countries and programmes
• Recommending key events, partnerships and initiatives to facilitate the overall sensitization and  relevance of the organisation across target circles.

Operational Management:

• Ensure the online application portal is continuously active and responsive, through scheduled platform test  runs to avert potential site downtimes in conjunction with the Tech Team
• Continually improve the user experience of the online admissions portal by soliciting feedback from site  visitors and interviewed applicants, and translating these queries into functional requirements for  integration by the Hybrid Learning Environment (HLE) Team.
• Achieve operational efficiency and quality assurance by vetting all key outputs and out-going  communication such as: offer letters, rejection letters, course information brochures, on boarding guides  to ensure compliance with organisational policies and standards.
• Proactively improve the organisation’s conversion of applicants' enquiries into actual applications.

Academic Advisory and Database Management:

• Take an active role in processing student applications from initial enquiry to arrival, within agreed  standards of time.
• Maintain the accuracy and completeness of student admissions databases for internal and external  compliance purposes.

Task Planning and Management

• Develop and oversee schedules for physical and remote applicant interviews in compliance with  departmental policies.
• Standardise the application turnaround period, by developing and enforcing the compliance of timelines  and procedures for application processing and student onboarding.
• Liaise with other internal stakeholders such as the Communication and Media Team to streamline and align  on target awareness and prospect conversion plans to ensure the efficacy of program marketing plans,  leveraging digital technologies, social media and millennial trends to ensure ideal program messaging and  customer penetration.

Compliance:

• Exemplify good governance by working closely with the management team, and ensuring the departmental  adherence to internal policies.
• Recommend internal policy reforms where needed, by concisely referencing relevant applicant feedback  and consequential outcomes to management.

Reporting:

Oversee the effective reporting and communication of standardised departmental reports within the  Admissions Directorate such as:

• Admission Cycle Report: Robust report highlighting overall performance and gap analysis across each sub  process within the full cycle admission process, showing key milestones achieved, operational challenges,  candidate feedback and opportunities of improvement. This report will be generated at the end of every  admission cycle and presented for management review.
• Session Information Report: Detailed report showing key demography of submitted applications for each  admission session. Report also summarizes key demography for admitted and unsuccessful applications. This report will be generated at the end of every admission cycle and presented for management review.
• Candidate Information Report: Report showing full details of admitted candidates.

In addition:

• Constantly seek to enhance the overall student/participant experience of the Admissions Directorate  through continuous training recommendations for management consideration.
• Any other responsibilities that may be assigned from time to time by management.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Development and integration of best practices within the existing admission process, with the aim of standardising  and positioning the organisation for relevance and competitiveness in the national, regional and international space.
• Working partnerships and collaborations with cross functional internal departments such as Communications and  Media Department along with the Student Affairs Office to drive achievement of institutional objectives of the SPPG.

REQUIRED COMPETENCIES

Knowledge

• Concrete knowledge of contemporary admission best practices and processes at Tertiary and Postgraduate level.
• Expertise and knowledge of academic administration.
• Working knowledge of admissions software and database management.
• Strong administrative skills, with the ability to manage a busy workload, prioritise work and meet tight deadlines.
• Strong writing skills including development of documentation on relevant reports.
• Strong command of the English Language.

Experience:

• Minimum BSc. in Public administration, or other related areas.
• Masters in relevant fields will be an added advantage.
• Relevant professional certifications will be an added advantage.
• Minimum of 7 years local or international work experience in the education and/or learning and development  sector.
• Proficient in Microsoft Office Suite and other Communication Technology; knowledge of any kind of Admissions  Software is an advantage.
• Management of people including cross-cultural teams.
• Managing conflict.

Qualities:

• High level of empathy and commitment to providing outstanding customer service.
• Strategic and creative thinking capabilities.
• Proficient in public speaking and capable of delivering compelling presentations.
• Detail-oriented, organized, and able to adapt to changing technologies and environments.

Principled.

• Committed to making equal opportunities and diversity a reality.
• Committed and able to motivate others.
• Good political and cultural sensitivity and judgment.

GENERAL WORKING CONDITIONS

• Comfort with remote work.
• Ability to work and lead in an intense and fast-paced environment.
• Comfort working in an environment of diversity (diversity of gender, tribe, language and discipline).
• Willingness to travel occasionally.