Arrears Management Officer at Baobabplus

Overall objective

• Arrears Management Officer is to manage institutional arrears and recovery operations to minimize losses arising from default through efficient and effective implementation of arrears management processes, collateral management systems, and recovery through the legal system.

General Responsibilities

• Monitoring the daily arrears position of the portfolio from PAR>60 by reviewing/printing necessary reports and following up with credit staff.
• Assessing the quality of the credit exposure portfolio and concentration of risks,business sectors, currencies, maturity, products, amounts, branches, market, etc., and identifying the general and specific reason for PAR growth.
• Supervising and monitoring the loan officers under the “lending stop” or “recover lending “measures.
• Supervising and monitoring the loan handover process in case of resignation/dismissal of the credit staff;
• Monitoring and analyzing overdue situations and collection/recovery activities at the branch level to ensure that all needed collection/recovery steps are undertaken from 60 Days overdue.
• Reviewing the overdue loans in the portfolio of loan officers, recovery officers, and legal department and conducting recovery committees (including head office and legal recovery committees) according to credit procedures
• Coordinating communication with the legal department on problem credit exposures for legal recovery.
• Supporting legal recovery committees and conducting follow-up on loan recovery actions for all problem loans in the legal department;
• Monitoring executions and coordinating follow-up on all recovery committee decisions.
• Monitoring and ensuring that all demand notices are served with appropriate actions as contained in the demand notices.
• Coordinate the confiscation of collateral and ensure that it is sold on or before 180 days.
• Organizing recovery committees for cases proposed for write-off.
• Supporting branches, Portfolio Managers in daily recovery activities, including random visits to overdue clients.
• Preparing and submitting to management all necessary reports about PAR 60 Days and above, written off loan portfolio, and collections of repayment, collaterals, results, and productivity of all staff under stop and recovery measures.

Required Skills and Working Experience

• 3 years of work experience in branch management, risk management, or as head/deputy head of sector/unit of the credit department.
• Must have a thorough knowledge of credit, recovery, risk policies, procedures, standards, processes, and all risk management-related tools and IT support systems.
• Strong analytical, technical, and problem-solving aptitude/skill.
• Professional, ethical, and discretion when dealing with confidential information.
• Strong communication (verbal and written) and interpersonal skills and presentation abilities.
• Committed, responsible, and able to work under pressure and in limited time frames.
• Ability to carry out the work on an independent basis as well as in working groups and teams.
• Good valuation of collateral and loan foreclosure methodology
• Good planning and organizing skills.
• Computer literacy: Microsoft word and Excel