Area Service Manager at Solar Turbines

Job Description

• When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. 
• We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
• We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
• Together, we are building a better world, so we can all enjoy living in it.
• Directs all activities and staff for technical field service programs for product installation, trouble-shooting, maintenance, repair, and customization.

Responsibilities

• Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization.
• Directs, motivates and develops the team.
• Supports the culture and values of the organization.
• Facilitates smooth workflow; ensures high standards and quality of technical work.
• Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel.
• Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements.

Skills:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• French would be a plus.
• Any offer of employment may be conditioned upon the successful completion of a background screening.