Solar has long been a pioneer in the design and manufacture of innovative energy solutions. Today the company is a leading provider of industrial gas turbine engines, compressors and mechanical drive packages. Solar provides best-in-class life-cycle support and innovative connected product technology to drive top value for customers.
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Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization.
Directs, motivates and develops the team.
Supports the culture and values of the organization.
Facilitates smooth workflow; ensures high standards and quality of technical work.
Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel.
Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements.
Skills:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
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