Area Manager - South East at SIAO

Core Responsibilities and Key Result Areas
Operations Leadership:

• Responsible for driving store sales in the assigned area
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines in daily sales activities
• Deal with problems that may arise in the store by providing creative and practical solutions
• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
• Aid the management in decisions for expansion or acquisition
• Ensure compliance to standards of procedures and food safety
• Manage cost and follow up to resolve maintenance issues

Performance Management:

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
• Resolve staff and customer issues
• Ensure the environment is a conducive and happy one for both staff and customers
• Evaluate restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Evaluate Individual Development plan with Area Managers
• Provide coaching and support to all restaurant staff to deliver on the set KPIs for store/area

People Management:

• Identify training gaps and coordinate staff training on operational processes to improve capability
• Resolve staff and customer issues
• Ensure the environment is a conducive and happy one for customers
• Ensure quality assurance of work performed by staff
• Perform other duties as assigned by the Regional Operations Manager
• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of store sales in assigned areas
• Quality of Customer Service provided to customers
• Timely response in mitigating issues
• Timely delivery of sales performance

Job Specification
Educational, Professional & Experience Requirements:

• A good First Degree in Food and Hospitality, Business Administration or related areas.
• Possession of a Master’s degree in Business Administration or related degree is an added advantage
• Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification
• 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector

Knowledge Requirements:

• Knowledge of Financial Management
• Knowledge of Performance management
• Knowledge of applicable legislations, as well as policies and procedures in the food industry
• Demonstrates knowledge in Health and Food Safety
• Broad understanding of the core operations of Fast Moving Goods
• Knowledge of People Management
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives

Decision Expectations:

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Resolves staff/customer issues
• Drives sales performance in stores
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance
• Appraises/evaluates subordinates’ performance

Working Conditions:

• Job role holder typically work over 40 hours per week, Monday to Sunday and may entail putting in some extra hours due to the fast-paced environment (weekends and evening work).
• This role requires frequent travelling from store to store, assisting the operating team, and coaching and mentoring staff.
• The individual in this role is expected to possess a high degree of problem solving and critical thinking ability due to the nature of assigned roles and responsibilities.

Remuneration
N450,000 Monthly.