Area IT Manager at Hapag-Lloyd AG

Position Overview:

• Responsible for the day-to-day troubleshooting and support of all computers, local area network (LAN), wide area network (WAN), telephone-related problems and the maintenance of same. Providing these services in an effective and efficient manner will ensure maximum access to Information Technology services and resources

Key Responsibilities

• Be the interface to HL Regional and Central IT functions and their Outsourcing Partners.
• Provide first-level helpdesk support and work closely with the Information Technology Service Desk (ITSD)
• Responsible for the user onboarding and all users’ authorizations
• Responsible for IT asset management and maintaining regular IT inventories within the Area.
• Responsible for the local IP telephone lines and all telecommunications including mobile phones.
• Responsible for the management of all non-standard equipment (hardware and software).
• Ensure that the defined processes are working in a timely manner.
• Assist with the sourcing of all IT-related products.
• Review and audit of system access rights.
• Liaise with local vendors for cabling support.
• Ensure smooth running of the data centre.
• Responsible for ensuring IT-related equipment is under regular maintenance and fully insured.
• Prepare and maintain BCP (including testing and fire drills) for the Area.
• Responsible for Area QEM and supporting the sustainability team on initiatives & targets.
• Responsible for Local Data Protection (DPO) within the Area
• Support other functions on an ad-hoc basis for all IT hardware, software and systems-related issues.
• Support Area Management on assigned tasks, presentations and special projects when required.
• Assist all the functions in the organization of the Business Events - IT and system support.
• Prepare and monitor IT budget forecast.
• Service Oriented and support Central/Regional IT Projects.
• Support all Third-Party Agents within the Area
• Provide first line advisory to ITCs within the Area

Education, Experience & Key Competencies:

• University Degree/Diploma in IT field
• 7 years' experience
• Fluent in verbal as well as written communication in English & French
• Solid Communication skills
• Microsoft Windows Operating System (both client and server sides) and AWS-Cloud knowledge.
• E-Mail-Administration knowledge
• IT-Hardware knowledge
• Network & Security Systems knowledge.
• MCSE/CCNA/AWS Certifications
• Ability to work effectively in a team environment and good interpersonal skills
• Comprehensive knowledge of user application systems (FIS, SAP, CRM, COMPASS, M365)
• Knowledge in Networks (LAN, WAN) and communication systems
• Highly analytic and independent way of working
• Ability to present complex correlations in a clear way
• Knowledge of user application systems and Proficient in Microsoft programs Fairly social thus learns quickly when faced with new problems, analyzing both successes and failures for clues to improvement
• Maintains two-way dialogue with others on work and results
• Drive for results – can be counted on to meet/exceed goals consistently
• Ability to convey information effectively and convincingly