Area Field Operations Representative at PoiseConnect Pty Limited

Description

• We are expanding our team and looking for motivated individuals to join us as Area Field Operations Representatives in key areas of Lagos and beyond. We are providing you the clients from our database of customers, so you don't need to meet any target or look for customers.
• You will be working remotely full-time and so, this is not a sit-at-the-office work operation.

Role Overview

• As an Area Field Operations Representative, you will be the face of PoiseConnect in your locality, ensuring smooth logistics operations and excellent customer service. 
• You will coordinate customer requests, resolve local issues, and maintain strong relationships with our partners and service providers in your locality. We are providing the clients from our database of customer base and so you dont need to meet any target or looking for customers.

Key Responsibilities

• Ensure documents of clients are rightly collected, collated and submitted to appropriate agency offices near you
• Call potential customers through daily assigned leads and secure appointments for the week.
• Coordinate dispatch drivers' arrivals and commuting to clients' addresses for our home and office logistics moving services
• Act as the primary point of contact for drivers of dispatch logistics and customers you are assigned in your area.
• Monitor and report on local logistics operations to the central office.
• Resolve issues related to delays, damages, or customer complaints.
• Ensure timely and efficient delivery of goods within your assigned region.
• Conduct regular field visits to partner offices/apartments, parks, and customer locations.
• Maintain accurate records of operations and provide daily and weekly reports.

Requirements

• Interested candidates should possess an SSCE, OND, NCE, HND, or B.Sc Degree with 1-5 years experience.
• Strong knowledge of your local area/region
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Willingness to travel within your assigned area and work in the field (work from home strictly)