Application Support Lead at Willers Solutions

RESPONSIBILITIES

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.

REQUIREMENTS

• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Minimum of 3 years experience as an Application Support Engineer in a tech related field.
• Knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Knowledge of Advanced Encryption Standards (AES).
• Ability to keep up with innovation in application design.
• Exceptional communication skills.