Application Support (IT Wholesale/Tech Operations) at Access Bank

About the job

• Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank's financial (or non-financial) applications.

Key Responsibilities

• Support the Bank's applications.
• Coordinate system changes and deployment in line with the release note approved by the Unit Head.
• Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7.:45am and real time online (for online applications)
• Coordinate system changes
• Systems performance monitoring
• Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems
• Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner withing SLA.
• Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
• Coordinate backup restoration test
• Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications

Requirements
Required Knowledge, Skills and Abilities:

• Ability to work in a fast paced, collaborative environment
• Ability to learn and dedication to service delivery.
• Proficient in office automation tools (e.g. Microsoft Office, etc.)
• Proficient in SQL
• Tech Savvy
• Swift issue resolution
• Strong troubleshooting, analytical, and problem-solving
• Strong written & oral communication
• Relationship management
• Team collaboration/ conflict management
• Self-Management / General managerial/ administration

Qualification & Experience
Mandatory

• Bachelor's degree in computer science, Engineering, Operational or Numeric Science or (any other relevant discipline)
• Minimum of 3 - 5 years of IT Application support, service or operations experience in a technology, banking, fintech or related environment
• Certification(s) in IT Service Management or MCP or OCP
• Knowledge of SQL Server, MySQL and application servers
• Ability to work in a high-availability environment with 24/7 support

Desirable

• Other related professional qualifications
• Master's Degree in relevant field
• Experience supporting large-scale or highly regulated financial institution