Application Support Engineer at Energy360 Africa

Summary: The Application Support Engineer provides technical support for E360 Software Solutions. The Application Support Engineers is responsible for database management as well as the programming/coding end of an application. 
The Application Support Engineer needs both technical knowledge and “people” skills to be successful on the role. 
 
Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Coordinate with teams and resolve all complex application and system issues.
• Design and maintain expertise in flow of application process and systems related to company.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.
• Develop, sustain and evaluate delegated business processes and related applications.
• Supervise all alerts related to application and system procedures and provide services proactively.
• Maintain good professional relationships with counterparts of engineering and customer support departments.
• Install and prepare tools required for proper functioning of website front line applications on regular basis.
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.
• Perform root cause assessment and debug all issues on server domain, and availability of applications.
• Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Identify and provide resolutions ranging in complexity from medium to high.

 Required Skills

• In addition to possessing a wealth of technical knowledge, you must also have the interpersonal skills to help users of said application
• Working knowledge of SQL Databases & ability to code in various languages, like Java, Ruby on Rails or .NET programming languages
• Working Knowledge of IT Hardware and Software
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues