Application Support Analyst at Vendease

Job Summary

As an Application Support Analyst, you will provide technical support and troubleshooting services involving the Company’s products in the market. Generally, you will provide first level support to external clients or internal teams who are product users. The role holder takes ownership of support tickets, remaining accountable for assisting the client through resolving the issues.

Requirements

• Bachelor’s degree in Computer Science, or any IT-related field /proven work experience
• Experience with supporting tech products for minimum of 1 year
• Familiarity with market research, consumers’ behaviour and marketing techniques.
• Hands-on experience with web technologies.
• Knowledge of project management tools, like Jira or Trello, confluence
• Strong time management skills
• Good communication skills along with the ability to effectively collaborate with cross-functional team
•  Knowledge of SQL is required

Benefits

• Comprehensive health insurance
• Hybrid work schedule
• Annual paid time off
• Annual performance bonus
• Training and development opportunities
• Vendease Tuckshop (BNPL)
• Employee Stock Option