Application Support Analyst at Access Bank

Job Roles:

• Responsible for the primary support and maintenance of the Bank’s applications
• Covers all problems, user requests and changes relating to the operation of the applications.
• Delivers availability and performance in line with the service levels agreed to support the business services

Functions and Responsibilities:

• Support the Bank’s applications
• Coordinate End of Day / Start of day on CBA (where applicable) and ensure that the applications are readily available before 7:45am and real time online (for online applications)
• Coordinate system changes
• Systems performance monitoring
• Provide user support for Flexcube escalated problems
• Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems)
• Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
• Coordinate backup restoration test

Job Requirements:

Education:
Good technology related university degree preferably in Computer Science/Engineering or Numeric Science, Certifications with IT Service Management certification will be an added advantage.

Experience:
Minimum of 2 -3 years cognate IT experience/Graduate from Access Bank School of banking excellence will be an advantage.

Certification(s):
IT certifications and other professional qualifications will be an added advantage

Skills/Competence:

• Ability to learn and dedication to service delivery.
• Proficient in office automation tools (e.g. Microsoft Office, etc.)
• Proficient in SQL