Application Specialist (CLIA Technology) at Laboria Limited

Position Summary

• We are seeking an experienced Laboratory Scientist with a strong background in biomedical or medical laboratory science who is interested in developing a career as an Application Specialist.
• The ideal candidate will have hands-on exposure to CLIA (Chemiluminescence Immunoassay) technology and be motivated to grow into a client-facing role that combines technical expertise with training, application support, and sales enablement.

The successful candidate will play a pivotal role in:

• Client training and support
• Test menu expansion
• Pre- and post-installation application support
• Technical enablement of the sales process.

Key Responsibilities
Client Training & Support:

• Conduct on-site and remote training for clients on CLIA system operation, maintenance, and assay interpretation.
• Provide application and troubleshooting support to ensure optimal performance and client satisfaction.
• Develop training materials and user guides for clients and internal teams.

Test Menu Expansion:

• Identify opportunities to expand the CLIA test menu within client facilities.
• Engage with laboratory personnel and clinicians to introduce new parameters and clinical applications.
• Monitor and report utilization trends to recommend test expansion strategies.

Sales Support:

• Partner with the sales team to deliver technical presentations and product demonstrations.
• Provide application knowledge during product positioning and objection handling.
• Support validation studies and site evaluations.

Technical Application Management:

• Participate in installation, verification, and validation of CLIA instruments.
• Work closely with service engineers for smooth technical onboarding.
• Stay updated on product innovations and competitor technologies.

Documentation & Compliance:

• Maintain accurate records of training, installations, and client interactions.
• Ensure adherence to company policies and regulatory standards.

Key Performance Indicators (KPIs)

• Number of successful client trainings completed monthly/quarterly
• Percentage increase in test menu utilization per client
• Client satisfaction and feedback ratings
• Number of successful demos and sales application support activities
• Response and resolution times for client queries.

Requirements
Education & Experience:

• Bachelor’s or Master’s Degree in Medical Laboratory Science, Biomedical Science, or a related field.
• Minimum of 4 - 6 years’ experience as a Laboratory Scientist, ideally with exposure to CLIA platforms in clinical or commercial lab settings.
• Strong interest in transitioning into an Application Specialist role with responsibilities spanning technical support, training, and sales enablement.

Technical Skills:

• Good understanding of CLIA principles, instrumentation, and workflow.
• Familiarity with test validation, quality control, and troubleshooting.
• Strong communication, teaching, and presentation abilities.

Other Requirements:

• Willingness to travel to client locations as needed.
• Strong interpersonal and teamwork skills.
• Ability to work independently and handle pressure.

Preferred Experience:

• Prior exposure to platforms such as Abbott Architect, Snibe, YHLO, Roche, or similar.
• Knowledge of LIS integration and laboratory workflow optimization.

Compensation & Benefits
Competitive salary, travel allowance, performance bonuses, health insurance, and other benefits.