Application Manager – Microsoft Dynamics NAV/BC Developer at ARM Hold Co.

Job Summary

• We are seeking an experienced Application Manager to oversee the functional and development aspects of Microsoft Dynamics 365 Business Central, provide functional support for CRM applications, and manage general business applications. This role requires a strong blend of technical expertise, business process understanding, and leadership to ensure the smooth operation, enhancement, and optimization of enterprise applications.

Job Details

Business Central (Functional & Development):

• Oversee the configuration, customization, and development of Microsoft Dynamics 365 Business Central to meet business needs.
• Collaborate with stakeholders to gather, analyze, and document requirements for BC enhancements.
• Provide functional support, troubleshooting, and resolution of Business Central issues.
• Work with development teams to design, test, and deploy custom modules, extensions, and integrations.
• Ensure system upgrades and patches are successfully implemented with minimal disruption.
• Train end-users and create documentation for key Business Central processes.

CRM Functional Support:

• Provide functional support and administration for the organization's CRM system.
• Collaborate with business teams to optimize CRM usage and improve customer relationship management processes.
• Assist in defining workflows, automation rules, and reporting mechanisms within the CRM.
• Ensure CRM integrations with other business applications are effective and well-maintained.
• Support user adoption by conducting training sessions and preparing documentation.

General Application Management:

• Oversee the performance, maintenance, and enhancement of various enterprise applications.
• Ensure application security, compliance, and data integrity across platforms.
• Work closely with vendors and internal IT teams to troubleshoot and resolve application issues.
• Manage application lifecycle processes, including testing, deployment, and decommissioning of software.
• Participate in projects related to application upgrades, migrations, and integrations

Requirements

• 5+ years of experience in application management, ERP/CRM support, or software development.
• Strong functional and technical knowledge of Microsoft Dynamics 365 Business Central (NAV experience is a plus).
• Experience with CRM systems such as Microsoft Dynamics CRM, Salesforce, or similar.
• Proficiency in SQL, AL, C/AL, Power Platform, or other relevant tools.
• Knowledge of API integrations, web services, and business process automation.
• Strong problem-solving, analytical, and project management skills.
• Excellent communication and stakeholder management skills.
• Ability to work independently and lead cross-functional teams.