Apartment Manager at The 99Edge

Job Description

Our Client is seeking a highly skilled and experienced Apartment Manager with Facility Management experience to oversee the daily operations of our apartment complex. The ideal candidate will have a strong background in facility management, leasing, maintenance, and customer service. They will ensure that the apartment is well-maintained and fully leased and that residents are satisfied with their living experience.

• Develop and implement leasing and marketing strategies to ensure high occupancy rates and retention of guests
• Oversee the day-to-day operations of the apartments, including maintenance, and guest relations
• Conduct regular apartment inspections to ensure that the apartment is well-maintained 
• Manage and supervise all on-site staff, including maintenance personnel, leasing agents, and administrative staff
• Coordinate with contractors and vendors to ensure that all maintenance and repair work is completed in a timely and satisfactory manner
• Develop and maintain positive relationships with guests and respond promptly to their needs and concerns.
• Enforce lease agreements and take appropriate legal action when necessary
• Prepare and manage the apartment budget, ensuring that expenses are within budgetary constraints
• Maintain accurate and up-to-date records of all leasing and maintenance activities
• Attend to emergencies and other urgent issues that may arise at the apartment.
• Creating and managing online listings including Airbnb and other relevant platforms 
• Optimising pricing and occupancy rates to maximise revenue
• Responding to guest inquiries and booking requests
• Coordinating guest check-in and check-out
• Managing cleaning and maintenance tasks
• Conducting regular inspections of the property to ensure it is well-maintained
• Handling guest complaints and issues
• Providing local recommendations and advice to guests
• Conducting market research to stay up-to-date on local rental market trends
• Managing and overseeing a team of cleaners, maintenance workers, and other contractors as needed
• Maintaining accurate financial records and reporting to property owners
• Providing regular reports and updates to property owners
• Maintaining a high level of guest satisfaction to ensure positive reviews and repeat bookings. 99% 5-star reviews are a must

Requirements

• Bachelor's degree
• At least 2 years of experience in Facility Management and Apartment Management
• Knowledge of laws related to property management
• Excellent communication, interpersonal, and customer service skills
• Strong leadership and management skills
• Ability to multitask, prioritise, and delegate tasks effectively
• Proficiency in Microsoft Office and property management software