Apartment Manager at Prestigious Consulting Group

Job Summary

• We are seeking a proactive and organised Apartment Manager to oversee the daily operations of our short-let apartments, drive bookings and occupancy, coordinate housekeeping and maintenance, and ensure excellent guest experiences.

Key Responsibilities

• Oversee daily apartment operations, including guest check-in and check-out.
• Drive bookings, promote available apartments and maximise occupancy.
• Manage guest enquiries, reservations, complaints and feedback.
• Coordinate cleaning, laundry, housekeeping and maintenance.
• Supervise cleaners and other service providers.
• Ensure apartments are clean, equipped and guest-ready at all times.
• Monitor inventory, supplies and operational expenses.
• Prepare regular occupancy, revenue and expense reports.
• Ensure compliance with apartment and estate rules.
• Identify opportunities to improve guest satisfaction and revenue.

Requirements

• Previous experience in hospitality, short-let management, property or facility management.
• Good communication, customer service and interpersonal skills.
• Strong organisational, administrative and problem-solving abilities.
• Basic computer skills and familiarity with online booking platforms.
• Good sales and marketing skills to attract and retain guests.
• Ability to supervise service providers and manage multiple responsibilities.
• Honesty, accountability, responsiveness and attention to detail.

Key Performance Expectations

• Maintain high apartment occupancy and achieve agreed booking/revenue targets.
• Deliver excellent guest experiences and positive reviews.
• Maintain clean, functional and well-equipped apartments.
• Minimise vacant periods and maximise booking opportunities.
• Maintain proper inventory and cost control.
• Ensure timely reporting and resolution of operational issues.