Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 13, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century. Founded in 2016 by a team of ex-bankers, entrepreneurs and engineers, we provide the under...
    Read more about this company


    Analyst, Retail Operations

    The Role:

    •  As an Analyst, Retail Operations the candidate ensures smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement

    Responsibilities include but are not limited to:

    • Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
    • Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
    • Complaint Resolution: Will be responsible for resolving customer's complaints through dedicated channels
    • Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
    • Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
    • Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
    • Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)

    Required competency and skillset to be a waver

    • Bachelors degree in a relevant field
    • Minimum of 1 year experience in Fintech Operations 
    • Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
    • Knowledge of dispute management and relevant operational procedures and regulations
    • Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
    • Open-mindedness with improved probing skills
    • Experienced in process improvement, complaint resolution and stakeholder's engagement
    • Remittance experience is a nice to have
    • Experience in working in a cross-functional team

    Method of Application

    Interested and qualified? Go to Flutterwave on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Flutterwave Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail