Analyst - Products (Voice) at MTN Nigeria

Mission:

• To assist in the prepaid service, postpaid service, data service, and content service definitions and loyalty promotion definitions for the consumer market, test, and implementation; project management support; and customer support for new services within the first six months of launch.
• To support the product and promotion development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions, and products).

Description:

• Guarantee quality assurance of new or existing products and services to ensure designs are in line with segment strategy and objectives.
• Define and implement promotions as required by market segments, as well as organize road shows for new data products and services across the regions.
• Authorize outbound campaigns, conduct or monitor customer surveys, and produce value-adding reports for informed decision-making on MTN's new and existing products in the consumer portfolio on an ongoing basis.
• Keep abreast of new telecom marketing products, services, and customer loyalty initiatives developed by competitors and other operators and recommend appropriate actions to be taken.
• Ensure adherence to defined policies, procedures, and quality standards as agreed within the department.
• Provide information packs and FAQs to guide the deployment and use of new products and services.
• Initiate communication on the developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
• Ensure sign-off of product specifications and UAT reports.
• Drive and participate actively in FUTs and provide resources for UAT and FUTs.
• Liaise with technical teams on customer care and billing applications.
• Monitor suppliers’ compliance with SLAs and business rules.
• Assist in maintaining relationships and meeting market needs with internal stakeholders, external partners, suppliers, and other relevant vendors at MTN/vendor premises towards the startup and closure of key projects.

Education:

• First degree in any related discipline
• Fluent in English

Experience:

3–7 years' experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Marketing Communications
• Product Development
• Project management experience