Analyst - Products at MTN Nigeria

Reports To: Manager - Products

Division: Marketing 

Mission:

• To support the development, enhancement, and management of telecommunication products and services by conducting market research, analyzing data, monitoring product performance, and collaborating with cross-functional teams to deliver innovative solutions that align with organizational objectives and customer needs.

Description:

• Conduct market and competitor analysis to identify opportunities for product growth.
• Assist in the development and launch of new products or services.
• Monitor the performance of existing products and suggest enhancements.
• Develop and maintain product documentation, including product guides and FAQs.
• Collaborate with IT, marketing, and operations to ensure seamless product delivery.
• Manage User Acceptance Testing (UAT) and provide feedback for improvements.
• Support the launch of new products and features by coordinating cross-functional activities.
• Analyze customer feedback to identify pain points and propose solutions.
• Prepare presentations and reports for management and stakeholders.
• Ensure compliance with regulatory and organizational standards.
• Identify and propose innovative solutions to improve product effectiveness and user experience.
• Support the sales team by providing product knowledge and insights.
• Evaluate competitor offerings and recommend strategic product adjustments.
• Collaborate with cross-functional teams to gather requirements for product improvements.
• Stay up-to-date with industry trends and emerging technologies.
• Participate in project management for new products introduced by MTNN.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department.
• Exhibit flexibility in changing circumstances.

Education:

• First  degree in any related discipline 
• Fluent in English 

Experience:

3-7 years’ experience which includes

• Minimum of 3-5 years in product development, analysis, management, or related fields.
• Proven experience in the telecommunications industry is a plus.
• Strong proficiency in data analytics tools and reporting.
• Knowledge of product lifecycle management and market analysis.