Analyst, IT Channels Support Retail / Digital Support at First Bank

Job Identification: 284
Location: Head Office, Lagos

Job Description

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure ((FIP (In Branch), FIP Service (In & Out), FirstMonie, FirstMobile, USSD, WhatsApp Application, FirstAdvance, MCASH). in order to maintain and support operations and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure. ((FIP (In Branch), FIP Service (In & Out), FirstMonie, FirstMobile, USSD, WhatsApp Application, FirstAdvance, MCASH).
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management
• Conduct event, fault and performance management
• Fulfil service requests and perform routine maintenance and support activities within SLA
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
• Provide innovative solutions to problems, developments and integrations in the Channels eco-system
• Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems
• Prepare and design reports on Systems availability and performance.

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline.

Experience:

• Minimum of 3 years Post -NYSC experience.