Analyst, Infrastructure Monitoring at First Bank

Job Identification Number: 589

Duties & Responsibilities

• Communications skills (written and oral) and understanding of outbound /transferred call scripts including e-mail script.
• Ensure defend against current and emerging network threat IPS, Host firewall and antimalware.
• Supervise and ensure Intelligence to uncover threats and protection against zero-day attack.
• Supervise the creation of monitoring use cases, including Audit administrator actions, including mailbox creation and deletion.
• Oversee close monitoring Out of office/leave abuse, Internet usage abuse, Cyber Incidences and responses.
• Close Implementation of infrastructure teams tools revamp inactive
• Ensure all infrastructure tools/projects are delivered timely.
• Work in Security Operations Center based on representations around spate of fraud and cybercrime on customer electronic transactions. Work in a secure environment where all customer transactions are monitored real time using various IT tools and actions are taken to prevent suspicious transactions from crystalizing to fraud against our customers.
• Evaluate and report alerts generated on the Intellinx investigation center.
• Ensure that alerts generated receive prompt response and proper placement.
• Resolve alerts generated on security monitoring systems and ensure proper reassignment where necessary or the closure of such alerts.
• Ensure all alerts generated within the shift window are resolve
• Virtual interface with external customers through telephone engagement.
• Resolves customer’s challenges by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problems.
• Ensure alerts case management are properly documented.
• Answers inquiries by clarifying desired information, researching, locating, and providing information
• Ensure that all alerts/incidents generated are properly reviewed and close properly.
• Review close incidents
• Review the white/blacklist of users.
• Interactions with a lot of applications that holds customers and systems information for investigations
• Extensive use of office productivity tools (Excel, word etc.)
• Computer appreciation skills with graphical knowledge
• Reasoning and analytical skills in customer problem resolution.
• Lead design, build, and implementation of computer incident handling procedures to identify, contain and remediate actual or potential security-related compromises.

Job Requirements
Education:

• Minimum Education: First Degree in any field.

Experience:

• Minimum experience -  8 years relevant experience.

Key Competency Requirements:
Knowledge:

• Banking structure, policies and procedures.
• Core Business Processes
• Industry knowledge
• Audit and fiscal analysis
• Banking Operations
• Banking services/products
• Use of Banking applications
• Risk management
• Policy interpretation skills
• Sound Knowledge of Logical access control philosophies.

Skills / Competencies:

• Interpersonal Skills
• Visionary Mind
• IT And Computer Appreciation
• Communication Skills (Written & Oral)
• Must Be Self-Solution Driven, Proactive & Have Acceptable Knowledge Of The Business Environment
• Attention to details
• Reasoning & Analytical Skill
• Conceptual Skills
• Software Testing & Quality Assurance
• It Operations and Infrastructure Management.
• Change Management
• Network Device Management & Security
• Microsoft Enterprise Windows Infrastructure Management
• Fraud Analyses and Control.

Regulatory Compliance:

• Risk Control & Governance
• Investigation
• Customer Relationship Management
• Budget Planning & Control
• Financial Accounting
• Financial Analysis
• Data Gathering & Analysis
• Cost Optimization
• Process Improvement.