Analyst - Channel Support at MTN Nigeria

Mission:

• Provide support to the Value Sales Team in sales analytics and reporting for the channel.
• Coordinate all key stakeholders in the organization until achieving required outcomes in channel management.

Description:

• Assist the value sales teams (especially Inside Sales) with reporting and data analytics, lead aimed at growing the channel revenue.
• Achieve business growth, value created, drive new business opportunities, and retain the existing base/revenue and drive new business initiatives for Mobile, ICT and Converged Services via lead source validation and analytics support.
• Analyze, develop, and implement best practices in sales pitch and customer engagement.
• Accurate and timely performance analysis reporting of all Inside Sales Accounts (monthly)
• TAT Management and supervision of internal customers escalation
• Quarterly proposal, cheat sheet and email refresh
• Weekly call listening and outcome reporting/analytics.
• Interface with BI, Marketing, Sales, `Digital Services, Client success to drive new business initiatives in ICT, converged services, etc.
• Serve the division’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s brand perception within the SoHo, SME and mSME community.

Education:

• Minimum University Degree (Business or Data Analytics or any numerical related course or social science)
• Fluent in English

Experience:

3-7 years' experience in data analytics or any numerical related course or social science

• Minimum 3 years in Business Development, Sales, and Reporting
• Experience working in a Telecom or Sales Company.
• Experience managing complex projects with multiple internal/external stakeholders