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  • Posted: Mar 2, 2020
    Deadline: Mar 10, 2020
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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    Analyst, CEM Data (Supervisory)

    Duties

    • Develops Dashboard Or Reports That Measure Customer Or Service Metrics For Various Functional Areas Across All Commercial Teams.
    • Identify Innovative Ways For Measuring, Improving Or Reporting Business Insights
    • Identify Opportunities For Building New Use Cases By Understanding & Translating Raw Data & KPIs Into Actionable Work Functions
    • Liaise With Approved MTN Communication Agencies I.E. PR, Advertising, And Media Etc. To Ensure A Customer-Centric Communication To The Customer From The Customer Services Division.
    • Support Development And Deployment Of Customer Experience Management Systems And Tools As May Be Required To Deliver Actionable Business Insight And Recommendations.
    • Evaluate Impact Of Service Degradation On The Customer KPIs & KQIs, Other Key Metrics & Business Objectives
    • Execute Ad-Hoc Data Analytics Requests

    Job Condition    

    • Normal MTNN Working Conditions
    • May Be Required To Work Extended Hours
    • Open Plan Office

    Experience & Training    
    Education:

    • First Degree In Mathematics, Economics, Computer Science, Information Management Or Statistics Or Any Related Discipline.
    • An MSc. Or MBA Is An Added Advantage
    • Fluent In English

    Experience:

    • Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience With Working With Others
    • Experience Working In A Medium Organization. 
    • Knowledge Of Database Tools, Data Visualization Applications Such As Microsoft Power BI, Oracle, SQL, Big Data, VBA, Etc
    • Experience In Data Analysis, Problem Solving And Reporting/Presentation.
    • Good Understanding Of Hive, Apache PIG, Storm And SPARK
    • Ability To Run SQL Over Hadoop.
    • Knowledge Of Big Data Management In Non-SQL Environment
    • Big Data Dashboard Implementation
    • Capable Of Leading Process Analysis And Providing Objective Feedback On Areas Of Improvement
    • Familiarity With Implementing Analytics Solutions With One Or More Hadoop Distributions (Cloudera, Hortonworks, MapR, HDInsight, EMR)
    • Proficient In Python And/Or Java
    • Familiarity Or Strong Desire To Learn Quantitative Analysis Techniques (E.G., Predictive Modeling, Machine Learning, Segmentation, Optimization, Clustering, Regression)

    Training:

    • Microsoft Power Business Intelligence (BI)
    • Customer Experience Management Platforms
    • Key Concepts Of CEM Framework And CEI Model
    • Predictive Analytics And Data Modeling
    • Big Data Analysis
    • Hadoop Database Management
    • Business Planning And Analysis
    • Customer Intelligence Analytics
    • Big Data Architecture And Deploymen

    Minimum Qualification    

    BSc, BTech, HND, Other Or BEng

    Method of Application

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