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Job Description
Ensuring that any software developed or acquired meets stringent standards while enabling rapid innovation to meet customers’ ever changing needs. Ensuring that all incidents are responded to, actioned and resolved within the required MTTR. Also ensure that calls are escalated and communicated to the required support area and user. It is imperative that the necessary housekeeping takes place on an hourly/ daily/weekly/monthly basis as per the job requirements. Provide high level competency with regard to mainframe IT security systems.
Qualifications
Minimum Qualifications
Minimum Experience
Behavioural Competencies
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