AM CT Nigeria & CEWA Enterprise at Nokia Nigeria

Account & Cust. Relatnshp Mgmt-CSP (RMC) comprises the creation and development of profitable relations with customers (incl. multi-geographic customer businesses) or new businesses through direct customer interface for a profiled customer base by implementing a strategy for a specified customer account, products, services, or solutions. Contains management of customer interactions and driving of sales for Nokia's offering. Covers creation of sales channels to grow new businesses in completely new prospects / markets and / or existing accounts targeting new revenue streams. Contains conduction of end-to-end business management (sales and delivery) for all customers and opportunities within the responsible scope.

Responsibilities

• Accountable for multiple customers or a single medium customer across multiple portfolios or specific portfolio, carrying independent sales targets.
• Identifies and develops new business opportunities, in collaboration with pre-sales experts.
• Constantly interacts with key stakeholders within customers, understanding their objectives, challenges and remit to increase own effectiveness.
• Coordinates activities among sales, pre-sales and other functions based on in-depth organisational understanding (Mode of Operations, processes, etc) and relevant market knowledge, in order to meet business objectives.
• Participates in pricing strategies and contract negotiations and actively provides useful input.
• Contributes to the LoA process from business and commercial perspective.
• Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
• Contributes to strategic decisions within own defined scope (account, portfolio, geography, etc).
• Solves complex problems based on sophisticated analytical thought and complex judgment.
• Acts as a professional leader for staff / workteam / taskforces, often the most senior and recognised sales professional in a team, who serves as best practice resource.
• May lead cross-functional deal team with manageable risks and resource requirements.