Ajo Program Manager at RavenPay Limited

Job Summary

• We are seeking a results-driven Ajo Program Manager to lead the growth and operational success of our Ajo (Daily Contribution) Programme.
• The successful candidate will oversee customer acquisition, portfolio performance, collections, and the management of Supervisors, Agents, and Merchants while driving business growth, operational excellence, and the successful expansion of the programme.

Key Responsibilities

• Lead the overall strategy, execution, and growth of the Ajo Programme.
• Build, supervise, coach, and manage Supervisors, Agents, and Merchants to achieve business and operational objectives.
• Drive customer acquisition, portfolio growth, and market penetration across assigned locations.
• Develop and implement strategies to maximize daily collections while ensuring excellent portfolio quality.
• Monitor programme performance through key business metrics, identify performance gaps, and implement corrective actions.
• Oversee customer onboarding, agent productivity, merchant performance, and field operations to ensure service excellence.
• Monitor missed remittances, collection risks, and delinquency trends while implementing effective recovery strategies.
• Strengthen internal controls and operational processes to minimize fraud, leakage, and financial risk.
• Build and maintain strategic relationships with transport unions, market associations, merchants, and other ecosystem partners.
• Collaborate with Product, Technology, Operations, Finance, Compliance, and Operations teams to continuously improve the programme.
• Prepare and present periodic business performance, portfolio, operational, and management reports.
• Develop initiatives to improve customer retention, operational efficiency, and revenue generation.
• Ensure compliance with internal policies, regulatory requirements, and established operational standards.
• Perform any other responsibilities required to ensure the successful growth and sustainability of the Ajo Programme.

Requirements

• Candidates should possess a BSc / HND qualification with 0 - 5 years work experience.