Airport Services Manager at Qatar Airways

Job ID: 2200000W
Location: Port Harcourt, Rivers
Category: Cargo & Airport Operations

About the Role

• We are recruiting for an Airport Service Manager based in Port Harcourt, Nigeria
• The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level.
• The roles ensures that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements.
• Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

Responsibilities
Key responsibilities include the following:

• Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
• Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.
• Maintains high standard to enhance the customer experience.
• Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.
• Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.
• Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
• Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.
• Supports in the preparation of annual budgets proposals for the station.
• Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
• Supports new station start up when required and conduct GHA Technical assessment.
• Establishes the department or team’s objectives and priorities to align with and support business objectives. 

Qualifications
About you:
The successful candidate will have the following qualifications and skills:

• Bachelor’s Degree with minimum of 6 years job-related experience
• Relevant experience as an Airport Manager with a major airline.
• Extensive overall knowledge of all areas of airport operations
• Very good command of English language.
• Able to delegate work, set clear direction and manage workflow.
• Strong mentoring and coaching skills.
• Able to foster teamwork among team members.
• Dynamic and adaptable to ever changing operational requirements.
• Work experience in a multi-cultural environment.
• Knowledge of program development, budget preparation and administration.