Agreement Manager at Wartsila Marine

We are looking for an Agreement Manager to join our West Africa Operational Organization based  in Kogi State, Nigeria

Main responsibilities:

• Responsible for building strategic partnerships with assigned customers.
• Enforce conformance to QHES policies and procedures in own responsible area.
• Lead, manage, train, coach and ensure competence levels for the team of plant managers.
• Responsible for making lifetime forecasts and annual budgets/estimations for the agreements.
• Manage Customer Relationship Management and customer satisfaction.
• Carrying out Wärtsilä's obligations in the service agreement in accordance with the service agreement, the Wärtsilä Energy Agreement Management process and general management practices in a safe and cost effective way in order to ensure quality of work
• Monitoring that customer complies with its obligations in the service agreement and conduct customer communication
• Prioritising actions that lead or contributes to increased customer satisfaction
• Continuously exploring ways to create more value for customer and customers business
• Leading continuous performance improvement plan and related business case for enhanced reliability and efficiency of the plant (upselling)
• Develop understanding for own organization what is required to ensure renewals of contracts (renewal)
• Ensure that competence assessments and development plans are conducted (internal and external)
• Planning, budgeting and managing result for the work under the service agreement
• Optimising assets such as inventories, receivables, fixed assets etc tied to the service agreement
• Communicating with relevant internal and external stakeholders as per Agreement Management-, Agreement Sales-, Service Projects Sales-, Parts, Field Service and Package Sales Procedures
• Managing disputes arising with the customer under the agreement, including leading the internal team involved in supporting the dispute resolution
• Monitoring Wärtsilä's compliance with laws during the execution of the service agreement, including trade sanctions
• Monitor receivables situation, investigate reason for non-payment, make action plan and involve internal stakeholders as required in order to ensure payment in time by the customers

Requirements:

• 10 years of Power Plant experience.
• Bachelor’s degree in engineering.
• English Fluency is a must.
• Ideally candidates from Marine or Energy Sector.
• Knowledge in Operation and maintenance activities of the plant.