Agreement Manager at Wartsila Marine

We are now looking for an Agreement Manager to join our team in Ewekoro, Nigeria. The Successful candidate will report to the Manager, Agreements Management.

What will you be doing?

• Building strategic partnerships with assigned customers. Lead joint business development activities with the customers and help customers maximise the return of their investments.​
• Know what is important for the customer, what are their specific business drivers and how our offering can help to minimise risks in operations and performance. Identify potential issues to prevent events causing revenue losses. ​
• Proactively communicate with the customers to ensure all pain points are identified and all needs are addressed​.
• Development of the Agreement Management business in the Region including enhancement of relations with government agencies and local authorities in the region​
• Enforce conformance to QEHS policies and procedures in the Region​.
• When applicable, lead a team of plant managers to ensure that the scope of the service agreement is delivered to the customers according to contract, performance guarantees given are reached and that our entire delivery is following standard operations procedures and global Agreement Management processes in a safe and cost-effective way in order to ensure quality of work.
• Monitoring that customer complies with its obligations in the service agreement.
• Lead, manage, train, coach and ensure competence levels for the team of plant managers​.
• Proactively propose new solutions, performance improvement programs and upgrades to the customers to ensure increased reliability, availability, and efficiency of the installation. Ensure that the value of the proposed solutions is understood by the customer and that such products and services are sold and delivered. Coordinate all the internal and external stakeholders to ensure that additional business is properly identified and delivered (upselling).
• Develop understanding for own organization what is required to ensure renewals of contracts (renewal)
• Give input from own Agreement perspective to Agreement Management global strategy and action plan including input to regional action plan, its implementation and target setting. ​
• Communicate the Agreement Management mission, vision, road map, processes, actions, tasks and targets to achieve the goals.
• Responsible for maintaining customer related data in CRM.
• Optimising assets such as inventories, receivables, fixed assets etc tied to the service agreement.
• Communicating with relevant internal and external stakeholders as per Agreement Management-, Agreement Sales-, Service Projects Sales-, Parts, Field Service- and Package Sales Procedures
• Managing disputes arising with the customer under the agreement, including leading the internal team involved in supporting the dispute resolution.
• Monitoring Wärtsilä’s compliance with laws during the execution of the service agreement, including trade sanctions.
• Monitor receivables situation, investigate reason for non-payment, make action plan and involve internal stakeholders as required in order to ensure payment in time by the customers.

Role Requirements:

• 10 years of Power Plant experience.
• Bachelor’s Degree in engineering.
• English Fluency is a must.
• Ideally candidates from Marine or Energy Sector.