Agent Relations Officer at Accelerex Network Limited

JOB DESCRIPTION

• Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage
• Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal
• Provision of first level support to agents/merchants to ensure retention of agent transactions
• Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs
• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents.
•  Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited.
• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through.
• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution.
•  Prompt replacement of terminals in cases of fault to retain agent relationship.
•  Drive the growth of the business to achieve the required revenue.
• Monitor, track and manage allocated expenditure. Ensure usage of what it is required.
• Ensure the submission of daily and weekly report to manage for review and collation for management decision.
• Any other assignment by the manager.

REQUIREMENT

• Minimum education level – OND in any accredited and reputable institution
•  A minimum of 1 years’ working experience in any sales and customer-facing role
• Relevant industry experience is an added advantage
• Effective communication skill (oral & written)
• Good customer relation skill.