Agency Channel Officer at Addosser Microfinance Bank

Job Description Key Responsibilities

• Identify, assess and enrol new Agents in accordance with the Bank’s Agent selection Criteria and preset targets.
• Effectively monitor and carry out oversight on operations
• Marketing of the bank’s Agent banking products, value propositions and benefits to existing and new Agents
• Effective follow-up, Monitoring and carrying out periodic visits to Agent locations for assessments and feedback.
• Build and maintain a cordial relationship with Agents to achieve sustainable growth in number and volume of Agent transactions performed for the bank.
• Drive the growth of the bank’s market share in Agent banking services
• Identify market opportunities for product innovation and deployments of Agent
• Provide market feedback for service improvement and optimal customer experience
• Work with the corporate communication and strategy department in the implementation of relevant marketing campaigns and promotional activities.
• Facilitate timely resolution of customer/Agent’s complaints.

Requirements

• Average educational attainment- OND Holders minimum
• Result-oriented and target driven, with 1-3 years of relevant marketing Experience
• Physical fitness, mental alertness between Age 24 and 33 years
• Knowledge and familiarity with major cash-based markets /commercial streets in Lagos
• Ability to speak at least one major local dialect
• High market influence and ability to sell financial products/benefits to existing and prospective (financial) agents
• Basic understanding of record keeping and KYC requirements in Microfinance Banking
• Ability to use a digital device for agents enrollment and monitoring
• Basic understanding of liquidity management and operational risk control
• Flair for meeting people and ability to sell banking products to agents.