Aftersales Technician (Mechanical Engineer) at Jubaili Bros Nigeria

Job Summary

• To undergo technical operations on simple and complex systems and/or perform highly technical mechanical or diagnostic tests on heavy duty generator set, perform overhauling, installation and commissioning. May operate individually or among groups to diagnose, assess, repair, or maintain Company products, as per SLAs or as requested.

Responsibilities

• Maintains tools in good working condition and ensures functionality; and makes sure the tools are being used in the proper manner.
• Ensures spare parts instalment, replacement, and acquiring is based on the company standards and relevant policies and procedures.
• Diagnoses equipment (Generator, Vehicle, Electrical Components, etc.) maintenance needs based on scheduled and arising needs and reports any potential issue that may not be scheduled and completing site maintenance reports of the work done with generator status, to avoid preventable breakdowns from occurring.
• Conducts regular maintenance and modifications as requested, and report potential issues that involve high risk of failure or injury.
• Conducts site visits and inspections, collects relevant data, and reports to Head of department as needed.
• Oversees the maintenance and installation of complex parts, utilization of delicate equipment, and preparation of infrastructure with potential effect on company products and/ or assets.
• Attend meetings as needed with customers to understand their needs and to analyze, troubleshoot, and diagnose existing or potential maintenance issues.
• Follow up on warranty cases with branches and suppliers to ensure effective and timely resolution.
• Follows up with related documents, collects customer requirements, and prepares technical and commercial offers to match customer needs.
• Follow up on quality team to ensure delivered quality is up to the company standards and meets the customer expectations.
• Seeks continuous improvement through following up on latest technical and design related trends, and reports
• Liaises with cross-functional teams on technical operations that require involvement of several team members to ensure effectiveness.
• Support the development of the team members through providing technical expertise.
• Identifies and reports any breach, misuse, forged spare parts, unauthorized maintenance, and abuse of Generator or installed peripherals.
• Maintains accurate and timely documentation and reporting on planned assignments and duties and pursues needed approvals for non-routine and ad-hoc assignments.
• Ensures the assembled/maintained equipment/item and the working area are left clean and organized periodically, and after work is completed.
• Listen to customers' inquiries, record their needs, suggestions, or complaints, provides them their invoices or other documents and reports to the senior.
• Performs other related assignments as requested..

Required Qualifications and Skills

• Mechanical, Electrical, or Technical Degree or Equivalent in Engineering.
• 3 to 6 years’ experience in a similar role and industry.
• NSE, COREN or any other equivalent certification.
• Strong communication and leadership skill.