Aftersales Supervisor at Lontor Nigeria

Job Description

• Overseeing repairs take-in and identifying what repairs need to and can be done to the item.
• Work with stakeholders and technicians one-on-one to identify what repairs need to and can be done to the item. Explain the process, timeline, costs, and review of the overall condition of item at drop off
• Proper and clear completion of repair form including contact information, pricing, repair lead time, process and pick up procedures are all properly explained and noted
• Consistent follow up with stakeholders on status of their repairs, throughout the repair process. Follow up includes email or phone based on preference.
• Examine product and ensure that repair was properly completed, and that product is clean and presentable for return.
• Process repair transactions for payment and liaison with team if the process is not followed
• Follow up with client post-repair pick up to ensure client satisfaction
• Adheres to company compliance and security procedures throughout the After Sales process
• Partner with sales team to direct clients’ needs to After Sales area and ensure proper procedures are respected
• Consistent participation in product training to enhance product knowledge