Aftersales Operations Officer at Bisedge

Job Summary

• Conducting service optimization, spare parts management, and contributing to the overall efficiency of the maintenance and aftersales team.

Job Responsibilities

• Technical Support
• Service Process Improvement
• Spare Parts Coordination
• Data Analysis
• Collaboration and Learning
• Contribute to all aftersales problem resolution on clients and Bisedge owned materials handling equipment.
• To actively support various categories of all aftersales maintenance activities including inspection, preventive, corrective and proactive maintenance of all forklifts, reach trucks and other related equipment.
• Support technical team to address complex technical challenges related to material handling equipment.
• Provide support in analyzing and optimizing service and maintenance procedures.
• Contribute to all continuous improvement ideas in after-sales processes.
• Ensuring adherence to quality standards in all after-sales activities.
• Work with the team to continuously develop initiatives that enhance the overall quality of service provided.
• Always support all aftersales services spare parts management for efficient and effective stock optimizations to reduce equipment downtime.
• Contribute and provide technical support to procurement team to enhance end-to-end process flow of all aftersales repairs and maintenance parts.
• Assist in analyzing data related to after-sales performance.
• Contribute to the preparation of reports highlighting key performance metrics.
• Actively engage with cross-functional teams to enhance collaboration.
• Demonstrate a commitment to continuous learning and skill development.

Qualifications / Experience
Skills & Knowledge Requirements:

• B.Eng, B.Tech or HND in Electrical, Mechanical, or other related Engineering discipline.
• Knowledge of various categories of battery-powered material handling equipment operations and maintenance.
• Predictive and corrective maintenance planning
• Good knowledge of electrical and mechanical schematics.
• Equipment failure diagnosis and troubleshooting
• Good knowledge of electrical and mechanical troubleshooting
• Effective interpretation of electrical and mechanical schematics
• knowledge of fleet management system
• Analytical and problem-solving skills
• Good interpersonal relationship skill
• People-management skill.
• Team Collaboration
• Time management
• Proficient with Microsoft Office suite or similar software
• Technical report writing skill.