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  • Posted: Dec 20, 2024
    Deadline: Not specified
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  • Bisedge provides full-outsourcing solutions for material handling equipment (MHE), which includes forklifts and other MHE, full-maintenance package as well as the operators. Bisedge is offering this solution as a “Product-As-A-Service” for a monthly fee.
    Read more about this company

     

    Aftersales Operations Officer

    Job Summary

    • Conducting service optimization, spare parts management, and contributing to the overall efficiency of the maintenance and aftersales team.

    Job Responsibilities

    • Technical Support
    • Service Process Improvement
    • Spare Parts Coordination
    • Data Analysis
    • Collaboration and Learning
    • Contribute to all aftersales problem resolution on clients and Bisedge owned materials handling equipment.
    • To actively support various categories of all aftersales maintenance activities including inspection, preventive, corrective and proactive maintenance of all forklifts, reach trucks and other related equipment.
    • Support technical team to address complex technical challenges related to material handling equipment.
    • Provide support in analyzing and optimizing service and maintenance procedures.
    • Contribute to all continuous improvement ideas in after-sales processes.
    • Ensuring adherence to quality standards in all after-sales activities.
    • Work with the team to continuously develop initiatives that enhance the overall quality of service provided.
    • Always support all aftersales services spare parts management for efficient and effective stock optimizations to reduce equipment downtime.
    • Contribute and provide technical support to procurement team to enhance end-to-end process flow of all aftersales repairs and maintenance parts.
    • Assist in analyzing data related to after-sales performance.
    • Contribute to the preparation of reports highlighting key performance metrics.
    • Actively engage with cross-functional teams to enhance collaboration.
    • Demonstrate a commitment to continuous learning and skill development.

    Qualifications / Experience
    Skills & Knowledge Requirements:

    • B.Eng, B.Tech or HND in Electrical, Mechanical, or other related Engineering discipline.
    • Knowledge of various categories of battery-powered material handling equipment operations and maintenance.
    • Predictive and corrective maintenance planning
    • Good knowledge of electrical and mechanical schematics.
    • Equipment failure diagnosis and troubleshooting
    • Good knowledge of electrical and mechanical troubleshooting
    • Effective interpretation of electrical and mechanical schematics
    • knowledge of fleet management system
    • Analytical and problem-solving skills
    • Good interpersonal relationship skill
    • People-management skill.
    • Team Collaboration
    • Time management
    • Proficient with Microsoft Office suite or similar software
    • Technical report writing skill.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Bisedge on docs.google.com to apply

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