After Sales Team Lead at Carlcare Development

Job Summary

• The After Sales TeamLead is responsible for supporting service centers and dealers with technical issues, training technicians, and ensuring high-quality repair and maintenance standards.
• This role also helps improve product performance by providing feedback from the field.

Key Responsibilities

• Provide technical support and guidance to service centers and dealers.
• Identify and resolve product issues and ensure standard solutions are followed.
• Develop simple training materials and maintenance guides for technicians.
• Organize regular training sessions for new and existing technicians.
• Monitor technician performance and support skill development and certification.
• Collect and report product issues to improve quality and performance.
• Support the investigation and resolution of major technical or quality issues.
• Ensure service centers have the right tools and equipment.
• Conduct regular checks to maintain service quality standards.

Requirements

• Degree or HND qualification in Electrical, Mechanical, or Automotive-related field.
• At least 3 years of experience in technical support (EV or automotive preferred).
• Experience managing or supervising a technical team is an advantage.
• Good understanding of vehicle systems, repairs, and spare parts.
• Ability to diagnose and solve technical problems.
• Good communication skills in English.
• Ability to work under pressure and manage multiple tasks.
• Willingness to travel when required.